About
Proactive and client-focused professional with a strong foundation in administrative support and business management. Leverages a BTS in Accounting and Business Management alongside practical experience in digital communication and secretarial roles to optimize office operations and enhance client satisfaction. Eager to apply a warm, organized, and efficient approach to a dynamic new role.
Work
Pointe-Noire, Kouilou, Congo
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Summary
Supported daily operations and client interactions within a dynamic digital communication agency, ensuring smooth administrative functions and positive client experiences.
Highlights
Managed front-desk operations, warmly greeting and directing a diverse range of clients, enhancing the agency's professional image and client satisfaction.
Provided comprehensive administrative support, including scheduling appointments, managing correspondence, and organizing essential office documents.
Maintained an organized and welcoming reception area, contributing to an efficient and positive environment for both clients and staff.
Assisted with various ad-hoc tasks, demonstrating adaptability and a proactive approach to support team needs within a fast-paced agency setting.
Various Organizations
|Administrative Support Specialist (Secretarial Roles)
Pointe-Noire, Kouilou, Congo
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Summary
Delivered essential administrative and organizational support across various professional settings, ensuring efficient daily operations and effective communication.
Highlights
Managed office communications, including drafting correspondence, handling incoming and outgoing calls, and coordinating internal meetings.
Maintained accurate filing systems and databases, improving information accessibility and supporting streamlined workflow processes.
Assisted with document preparation and data entry, ensuring accuracy and compliance with organizational procedures.
Provided general secretarial duties, contributing to the smooth functioning of daily office activities and administrative tasks.
Education
Université Marien Ngouabi
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BTS (Brevet de Technicien Supérieur)
Comptabilité et Gestion d'Entreprise
Courses
Comptabilité Générale
Gestion Financière
Droit des Affaires
Économie d'Entreprise
Fiscalité
Outils Informatiques de Gestion
Languages
French
Skills
Administrative Support
Office Management, Client Reception, Scheduling, Correspondence, Data Entry, Document Management, Filing Systems, Office Organization.
Client Relations
Customer Service, Interpersonal Communication, Relationship Building, Client Engagement, Professional Demeanor, Problem Solving.
Business & Finance
Accounting Basics, Business Management, Financial Administration, Bookkeeping, Budgeting Support, Organizational Skills.
Software & Tools
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Workspace, CRM Software (basic), Office Equipment Operation.
Soft Skills
Proactivity, Adaptability, Team Collaboration, Time Management, Attention to Detail, Positive Attitude, Communication.